FAQs
Can I get my bag any faster?
We offer next-day dispatch for in stock item and 5-day dispatch for consignment item.
For consignment pieces sourced through our retail partners, we allow up to 5 days for logistics and processing.
If you need your item urgently, please contact us - we will always do our best to accommodate faster handling whenever possible.
Are all your items authentic?
Yes. Every item we sell is professionally authenticatedthroughLegitGrails, a leading authentication service with a verified 99%+ accuracy rate. Each purchase comes with adigital certificate of authenticity. There is an option to purchase via ebay or Vestiare Colletive with physical inspection authentication service with a higher fee.
What are other options of authentication?
Royal bag spa in Melbourne provides Entrupy authentication for $60. ($150 for Hermès). Please visit their website for more info.
Do you ship internationally?
Yes, we ship internationally with a flat fee of $50 AUD.
To help minimise import charges, we can declare the parcel as a gift with a lower value; however, any customs duties or taxes charged by the destination country remain the customer’s responsibility.
Can I amend and cancel my order?
Please reach out to us by online chat.
What condition are your items in?
Every item is carefully inspected and described honestly. We provide clear photos of any signs of wear so you can shop with confidence. Feel free to request for a video.
Do you source specific bags on request?
Absolutely. Tell us the brand, model, condition, and your budget, and we will source it through our global luxury partners.
What is your return policy?
Returns are accepted if an item is found to be not as described or fails independent authentication.
We stand by the accuracy of all listings. (Sorry no change of minds)
Do you have a physical store?
No, we currently operateonline only.
However, you can shop with confidence — we offerreturns and refundsif an item does not match its description or photos.